Our returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. however, you will be responsible for the cost and safe return of the item to us. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer. Please enclose the completed returns form with your goods, as no form may result in taking longer to process the return. Please make sure all returned items are well packaged, so as not to be damaged in the post. please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in return transit. please note – the above information relates only to returns on goods purchased through the Made In Grey Britain website, returns form.